Last updated: April 6, 2018
    • 00:04
    • Go to chat

      To go to the chat section of the app, we click on the Intercom logo in the top-left, then on "Conversations".

    • 00:06
    • Open a conversation thread
    • 00:12
    • Click "Reply" to start chatting

      In the conversation thread, we can read previous chats or click on the "Reply" link to chat some more.

    • 00:20
    • Chatting

      The chat interface is pretty standard apart from a couple of things. At the top of the text area where we type our message there's a "Reply" option and a "Note" option.

      I'm not sure what the note option does. I assume it's so you can leave private notes about the person your chatting with.

    • 00:51
    • GIF search

      You share emojis, images, and attachments as expected, by there's also a GIF option that lets you search for GIFs to send.

    • 01:30
    • Snooze conversation

      You can mark a conversation completed, or snooze it. When you snooze a conversation, you set a time for it to re-open in the future.

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