Onboarding on Monzo (video & 38 screenshots)

- Onboarding on Monzo
- iOS
- 38 screenshots - 1 email

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Onboarding on Monzo

- 00:00
- Download the app
- 00:13
- Find out more
- 00:23
- Begin account setup
- 00:26
- Sign up with email
- 00:41
- Check inbox
  We now check our inbox for a link that lets us sign into our new account.
- 00:51
- Confirm name & DOB
  We now confirm our name and date of birth. This data was pre-filled (I assume based on public information linked to the email address we used)
- 00:55
- Add address
- 01:14
- Add phone number
- 01:25
- Verify phone number
- 01:31
- Optionally subscribe to newsletter
- 01:36
- Terms & conditions
- 01:50
- Verify your identity
  We now start the process of verifying our identity
- 02:05
- Submit photo ID
  The first step of the verification process is to submit a form of photo ID.
- 02:20
- Take selfie video
  Next we have to take a quick selfie video where we read a sentence provided by Monzo.
- 02:39
- Confirm Tax residency
- 02:48
- Confirm name on card
- 02:51
- Confirm address
  Here we confirm the address that we signed up with is where we want Monzo to send our card
- 02:58
- Choose your PIN number
- 03:06
- Activity touch ID
- 03:10
- Verifying account information
  We now wait for our account information to be verified. This took about a day in our case.
- 03:27
- Card is on the way
  Our account has now been verified and our Monzo card is on its way to us.
- 03:32
- Activate card
  Once our card has arrived, the next step is to activate it.
- 03:38
- Hold to reveal PIN
  Here we get a chance to see the PIN we originally set to make sure we have it memorised.
- 03:51
- Account creation complete
  We've now completed everything we need to do to set up our Monzo account. Everything from this point on is optional and helps us get started.
- 03:54
- Set up with Apple Pay
- 04:22
- Bank account ready
  We now get notified that our account is all set to go. We're given our sort code and account number (blanked out).
- 04:32
- Optional tour
  Now our bank account is set up, we can optionally take a tour which suggests some things worth trying out in Monzo.

This recording shows the user onboarding flow for Monzo. It's quite a long and extensive flow because it involves the process of verifying your identity and setting up a bank account. Obviously some parts are covered over or skipped in the recording to avoid leaking any sensitive data.

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Onboarding on Monzo

Screenshots

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