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Onboarding on Monzo video screenshot
Onboarding on Monzo
    • 00:00
    • Download the app
    • 00:13
    • Find out more
    • 00:23
    • Begin account setup
    • 00:26
    • Sign up with email
    • 00:41
    • Check inbox
      We now check our inbox for a link that lets us sign into our new account.
    • 00:51
    • Confirm name & DOB
      We now confirm our name and date of birth. This data was pre-filled (I assume based on public information linked to the email address we used)
    • 00:55
    • Add address
    • 01:14
    • Add phone number
    • 01:25
    • Verify phone number
    • 01:31
    • Optionally subscribe to newsletter
    • 01:36
    • Terms & conditions
    • 01:50
    • Verify your identity
      We now start the process of verifying our identity
    • 02:05
    • Submit photo ID
      The first step of the verification process is to submit a form of photo ID.
    • 02:20
    • Take selfie video
      Next we have to take a quick selfie video where we read a sentence provided by Monzo.
    • 02:39
    • Confirm Tax residency
    • 02:48
    • Confirm name on card
    • 02:51
    • Confirm address
      Here we confirm the address that we signed up with is where we want Monzo to send our card
    • 02:58
    • Choose your PIN number
    • 03:06
    • Activity touch ID
    • 03:10
    • Verifying account information
      We now wait for our account information to be verified. This took about a day in our case.
    • 03:27
    • Card is on the way
      Our account has now been verified and our Monzo card is on its way to us.
    • 03:32
    • Activate card
      Once our card has arrived, the next step is to activate it.
    • 03:38
    • Hold to reveal PIN
      Here we get a chance to see the PIN we originally set to make sure we have it memorised.
    • 03:51
    • Account creation complete
      We've now completed everything we need to do to set up our Monzo account. Everything from this point on is optional and helps us get started.
    • 03:54
    • Set up with Apple Pay
    • 04:22
    • Bank account ready
      We now get notified that our account is all set to go. We're given our sort code and account number (blanked out).
    • 04:32
    • Optional tour
      Now our bank account is set up, we can optionally take a tour which suggests some things worth trying out in Monzo.

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Video uploaded: 1 year, 2 months ago