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Talking on the phone on Aircall video screenshot
Talking on the phone on Aircall
    • 00:00
    • Answer call
      We start by answering a call that's coming in on Aircall.
    • 00:07
    • On the call
      Now we're on the call, the default tab lets us add comments. My assumption is these are used to add notes about the call.
    • 00:20
    • Hold
      We can easily put the call on and off hold by clicking the pause button in the top menu.
    • 00:30
    • Keypad
      We can also access a keypad in case we need to type any numbers.
    • 00:36
    • Transfer
      From the transfer menu, we can transfer the call to another agent on our team.
    • 00:45
    • Call ended
      Once we end a call, we can optionally rate the quality of it.

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Video uploaded: 2 years ago