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Deactivating your account on Canva video screenshot
Deactivating your account on Canva
    • 00:00
    • Account settings
      To get started, we click our user name in top of the left sidebar, then click on "Account settings"
    • 00:03
    • Account info
      We then scroll to the bottom of the "Account info" tab, then click on the "Delete account" button.
    • 00:09
    • Are you sure?
      We then get a pop up asking us to confirm that we want to delete our account. We go ahead and click the "Delete my Canva account forever" button.
    • 00:14
    • Unable to delete
      We're told there was an issue while trying to delete our account and given a few reasons why that could be. In this instance, I figure out it's probably because the account has some teammates. I go and remove the teammate to see if it fixes the issue.
    • 00:37
    • Try again
      We try to delete the account again following the same steps as above.
    • 00:45
    • Account deleted

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Video uploaded: 2 years, 1 month ago