Web Onboarding in Help Scout

Watch a recorded Onboarding flow inside Help Scout on desktop web. Every screen and interaction is captured step by step — see exactly how Help Scout designs the Onboarding experience for web users.

Business

Help Scout is a suite of customer service tools. It's used by thousands of teams to provide support and have conversations with their customers.

Save
download icon Download all screens
Showing 13 Flows
Video preview
In this video
  • Homepage
  • Sign up
  • Enter phone number
  • Verify phone number
  • Tell us about yourself
  • Create inbox
  • Welcome
  • Inbox
  • Conversation thread
  • Setup guide
  • Integrations
  • Invite team
  • Add payment details
  • Select plan
  • Add payment details
  • Payment details added
  • Setup guide
  • Dashboard
  • Inbox
  • Connect email address
  • Verify email
  • Continue setup
  • Loading
  • Success
  • Inbox
Onboarding 25 Screens
Onboarding screenshot
Homepage
Onboarding screenshot
Sign up
Onboarding screenshot
Enter phone number
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Verify phone number
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Tell us about yourself
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Create inbox
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Welcome
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Inbox
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Conversation thread
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Setup guide
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Integrations
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Invite team
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Add payment details
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Select plan
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Add payment details
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Payment details added
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Setup guide
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Dashboard
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Inbox
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Connect email address
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Verify email
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Continue setup
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Loading
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Success
Onboarding screenshot

Sign up to unlock this user flow

Try 3 Days
Inbox
Unlock 13 hidden flows

Log In or Sign Up to See All
Help Scout Flows

  • Homepage
  • Sign up
  • Enter phone number
  • Verify phone number
  • Tell us about yourself
  • Create inbox
  • Welcome
  • Inbox
  • Conversation thread
  • Setup guide
  • Integrations
  • Invite team
  • Add payment details
  • Select plan
  • Add payment details
  • Payment details added
  • Setup guide
  • Dashboard
  • Inbox
  • Connect email address
  • Verify email
  • Continue setup
  • Loading
  • Success
  • Inbox

Help Scout

Onboarding
All saved

Add to collection

Create collection

Other Business apps you might like

Intercom screenshot
Mailchimp screenshot

Help Scout Onboarding Flow on Web — Full Sequence

This recording documents the Onboarding flow inside Help Scout's web experience, captured from the live desktop product. Rather than showing summarized highlights, it preserves the full flow — every screen, hover state, transition, and UX decision — so you can study the real experience, not a press-ready version.

Web-Specific Onboarding Design Considerations

Onboarding on the web comes with different constraints than mobile: larger screens, multi-column layouts, keyboard shortcuts, and richer interaction possibilities. Help Scout's approach to Onboarding on web reflects those realities, and seeing it in full makes it easy to understand the design decisions behind the flow.

A Reference for Onboarding Research on the Web

For growth teams, designers, and PMs researching Onboarding patterns on the web, this recording provides a direct reference to a production implementation. For teams benchmarking against Help Scout specifically, it's a detailed look at how the brand handles this moment of the experience.

Frequently Asked Questions

What does the Help Scout Onboarding flow cover?

The recording captures the full Onboarding sequence inside Help Scout on desktop web — every step, every transition, and every significant design decision from start to finish.

How does Help Scout's web Onboarding differ from its mobile versions?

Web Onboarding flows typically use more screen real estate, richer hover interactions, and keyboard-friendly patterns that don't work on mobile. If Help Scout also has iOS or Android entries, you can cross-reference to see the platform differences.

Can I see Onboarding flows from other web products?

Yes. The web Onboarding flows category gathers the same flow type from many different web products, so you can compare Help Scout's approach against competitors and alternatives.

How up to date is the Help Scout Onboarding recording?

Recordings are refreshed when Help Scout ships notable redesigns, so the Onboarding flow reflects the current web experience.